உங்கள் வாடிக்கையாளர்களுக்கு முடிந்தவரை விரிவாக கேள்விகளுக்கு பதிலளிக்க இந்த உரையைப் பயன்படுத்தவும்.

உங்கள் வாடிக்கையாளர்களுக்கு முடிந்தவரை விரிவாக கேள்விகளுக்கு பதிலளிக்க இந்த உரையைப் பயன்படுத்தவும்.

For transparency, we require you to video record the unboxing of the product. This helps us verify the issue and speed up the exchange process.

Yes. Exchanges are allowed if there is a noticeable and significant difference between the product color shown online and the actual product received.

Yes. A video recording of the unboxing is required. After receiving the product, contact our Customer Service team to proceed with the exchange.

Once you receive the product, contact our Customer Service team. They will guide you on how to submit the unboxing video.

Returns are accepted only if the product is defective.

No. Returns are not accepted for preference-based reasons.

Contact our Customer Service team with the unboxing video. They will guide you through the return/exchange process.

 
No. JP Silks does not offer refunds on purchased products.

No. However, you can select another product and exchange it.

Yes. Free shipping is available for orders above ₹2,500.

Delivery takes 4–5 working days.

Shipping charges depend on product weight and destination country. Charges start from ₹3,500.

Yes. Free shipping is available on orders above ₹50,000.

International delivery takes 6–7 working days.

Yes. Our Customer Service team will share the tracking details the day after dispatch.

No. Customs duties and taxes must be paid by the customer.

JP Silks is not liable for delays caused by natural disasters, riots, or circumstances beyond our control. However, we will notify you and provide updates whenever possible.

Call or WhatsApp: +91 78718 54555. Our team will respond as soon as possible.

10:00 AM to 7:00 PM.

Yes, you can reach us via WhatsApp, Email.

Yes, +91 78718 54555 — Call or WhatsApp.

We respond as soon as possible.

Yes, you can contact us through email contact@jpsilks.com.

Contact our Customer Support team via WhatsApp or email.

Yes, live chat support is available.

Yes, you can track support request.

Please share the product image and your order details.

Once your order is dispatched, we will share the courier details and tracking ID.

Contact our Customer Service team and provide your order number and tracking ID.

You will receive an order confirmation message.